Privacy Policy
Your trust matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe throughout your education journey with IEN.
Last Updated: July 11, 2026
Introduction
International Education Network ("IEN", "we", "us", or "our") is committed to protecting the privacy of every student, parent, and visitor who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our offices, or use our education, visa, scholarship, and career advising services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
Information We Collect
We collect information that you provide directly to us, information gathered automatically when you use our website, and information from trusted third parties such as partner universities.
Information you provide to us:
- Full name, date of birth, gender, and nationality.
- Contact details including email address, phone number, and postal address.
- Academic records such as transcripts, degrees, test scores (IELTS, TOEFL, SAT, GRE, GMAT), and certificates.
- Passport and visa details required for immigration and admissions processing.
- Financial and sponsorship information where required for visa or scholarship applications.
- Any documents, messages, or preferences you share during a consultation.
Information collected automatically:
- Device and browser type, operating system, and IP address.
- Pages visited, time spent on pages, and referring website.
- Cookies and similar technologies (see our Cookie Policy for details).
How We Use Your Information
We use the information we collect only for legitimate business and educational purposes, including:
- Assessing your profile and shortlisting suitable universities and programs.
- Preparing and submitting admissions, scholarship, and visa applications on your behalf.
- Communicating with you regarding your applications, appointments, and updates.
- Providing pre-departure guidance, accommodation assistance, and post-arrival support.
- Improving our website, services, and customer experience.
- Sending newsletters and updates where you have opted in (you may unsubscribe at any time).
- Complying with legal, regulatory, and immigration requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include restricted access controls, secure storage, and confidentiality agreements with our staff and partners.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our safeguards.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your data, subject to legal obligations.
- The right to object to or restrict certain processing of your data.
- The right to withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@ieneducation.com. We will respond to legitimate requests within a reasonable timeframe.
Children's Privacy
Some of our services are used by students under the age of 18. Where we collect information from minors, we do so with the involvement and consent of a parent or legal guardian. If you believe we have collected information from a minor without appropriate consent, please contact us so we can address it promptly.
Third-Party Links
Our website may contain links to third-party websites, including partner universities and social media platforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@ieneducation.com
- Lahore Office: Office #13, 3rd Floor, Al Hafeez Tower, M M Alam Road, Gulberg, Lahore.
- Phone: 0092 308 4454459
Questions About This Policy?
If you have any questions, concerns, or requests regarding this document or how we handle your information, our team is here to help.
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